All delivery charges are included in the cost of our products and are exclusively dispatched using next day delivery.
We use our a number courier service to deliver our orders. Your order will be delivered to you on the date stated in the order confirmation, unless there is an event outside of our control. If we are unable to meet the estimated delivery date or time because of an event outside of our control we will contact you with a revised estimated delivery date or time. If a delivery is delayed by more than 36 hours or it does not reach you at all, we will arrange a full refund or replacement. Events outside our control include, but are not limited to, adverse weather conditions, strike actions, vehicle breakdown, traffic congestion, supplier failure, courier overcapacity, etc.
In the most cases your delivery will arrive from our dispatch hub to the address you have given us, as stated on your order confirmation, within 24 hours. All orders are shipped on a next day delivery.
You are responsible for making suitable arrangements to receive your delivery. If you are not home to receive your delivery we will always endeavour to leave your box in your designated safe place, and we ask our third-party couriers to follow your designated “Safe Place” instruction on your account. However, if the safe place is not accessible or deemed appropriate, or if you have not stated instructions on your account, we will endeavour to leave the box in the next most appropriate safe place if there is one.
Once someone has received the delivery, or once the courier has left your delivery in your stated place, we do not accept liability for loss or further delay of the delivery. If for whatever reason you don’t receive your delivery, please tell us within 24 hours so we can either contact our drivers or track it and, if necessary, arrange to send replacement goods to you instead.
You are responsible for the delivery details given to us when you place your order. Should you give us an incorrect address, postcode, or no delivery instructions, you should notify us immediately. We will endeavour to deliver your order to the revised address. If it’s not possible to make the delivery to the revised address, we cannot be held responsible for this loss.
If your delivery is refused or not accepted at the delivery address, we cannot take responsibility for this and cannot offer a replacement.
All goods and products are securely packaged in fully recyclable cardboard boxes packed with ice and will stay cool for up to 36 hours.
Unfortunately, we are unable to deliver outside of England, Scotland and Wales, and to some addresses in England Scotland and Wales.
